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Help & Advice
Order Processing Cut off
Order processing cut off. To ensure we have maximum opportunity to process your order efficiently our order cut off time is 12:30pm. If your order is received before 12:30pm please allow the number of working days specified on the product page or chosen delivery service including the day that you ordered for delivery. If you order after 12:30pm then please allow the number of working days specified on the product page or chosen delivery service starting from the following working day for delivery. If you do require an order urgently, please do not hesitate to contact us to discuss your options.
Please Note: We are pleased to announce our contact centre is now open on a Saturday between 8:00am-13:00pm for customer enquiries, any orders taken will be processed on the following working day.
Small Products - Usually sent via myHermes. Higher value items are sent via DPD parcel carrier.
Medium Products - Usually sent via DPD parcel carrier.
Large Products - Usually sent via DPD parcel carrier. These items are more expensive to send due to size or weight.
Oversized Products - These items are usually sent with our own delivery team and are sometimes sent on a pallet.
Bulky Products - These items are sent via a specialised courier and are sometimes sent on a pallet. Due to the nature of these products they are the most expensive to deliver.
If you require delivery within the local West Midlands area, we use our own delivery team so that we can complete your order personally.
Delivery Time estimates are provided on each product page just below the Product Code and Product Stock Levels but the actual delivery time could vary depending on the service chosen at the checkout. For example an item may be available within 2 – 3 working days, however if you then select a 5 – 7 working day service at the checkout the delivery will be within 5 – 7 working days.
The “Delivery Information” tab on the product pages has information on the delivery services available and the cost for that product. To calculate your delivery charge for a complete order, simply add your items to your basket then go to the basket page by using the “Your Basket” link at the top right hand side of the page. Click on “Estimate Shipping” on the right hand side and enter your postcode into the box provided. The delivery options will automatically appear below. Select the option required to update your basket total to include your chosen delivery service.
We now offer a collection service for the majority of the products we offer. If the items ordered are stocked in our warehouse, then you will receive an email from our sales team once the order has been picked and ready for collection. We require full payment on collection that can be paid via cash or debit/credit card.
If the item(s) purchased are not stocked, then we will require payment in full prior to ordering the items in for you. Please note, that 25% of the payment will be used as a non-refundable deposit, whereby if the order is cancelled or you wish to return the items, then this amount will be deducted from your refund. By paying for these items, you are accepting the terms and conditions of the sale.
Our sales team will notify you once your item(s) come in to stock. Please confirm by email when you're looking to collect so we can ensure your order is picked and ready to go, to avoid waiting when looking to collect.