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Careers at Plumbing World

Current Vacancies:

Trade Sales Executive

Plumbing World is regional distributor of plumbing, heating and bathroom equipment. Based in the West Midlands we pride ourselves in offering quality products and exceptional customer service. We are growing and evolving at pace - therefore we need a high calibre and passionate Trade Counter Executive. To apply you will have a strong customer focus and will to win and be a definite team player. This is a hands-on role to ensure the maximum efficiency of the branch so you will need product knowledge and experience in this field.

Key responsibilities:

  • • Account management activities to ensure that we continue to offer existing customers exceptional service via our trade counter and/or delivery service
  • • Key account management of existing clients to increase spend and loyalty to Plumbing World
  • • Ensuring quotations, invoicing and paperwork is accurate and up to date
  • • Plan and implement shop merchandising, layout and customer traffic to maximise sales, customer satisfaction, image and appearance of the branch
  • • Ensuring the branch and trade counter are tidy and provide a welcoming and efficient space for customers and staff
  • • Developing new customer relationships via the trade counter, telephone, and external sales - optimising sales opportunities, upselling where possible, profitability and customer satisfaction
  • • To come up with ideas for marketing and promotions to bring new customers into the branch and drive up spend from existing customers
  • • To support and help colleagues from the trade counter and warehouse when required.

Person Specification:

  • • Strong organisational, planning and time management skills
  • • Excellent communication skills
  • • Good negotiating skills
  • • A confident and determined approach being resilient – and the ability to cope with rejection
  • • Self-motivation and drive
  • • A competitive streak
  • • Good Business sense (acumen). Being business savvy and commercially aware
  • • Helpful manner and can-do attitude
  • • Good telephone manner

If you feel you want to join a progressive company and have the right skills and mental attitude to fulfil this demanding role then please send your C.V. to [email protected]

Currently we have no other vacancies, but check back soon for exciting career opportunity’s at Plumbing World.

At Plumbing World we believe in RESPECT

R – Recognition and acknowledgement
Saying thank you for a job well done or making an effort
Accepting an opinion that differs from your own
Publicly acknowledging someone who has done well

E - Empowerment
Giving staff the power to make their own decisions without the fear of come back
Monitoring own performance to ensure you are completing work and achieving results
Let others have their say without interruption

S - Service
Being honest with each other – especially when under pressure
Developing better understanding of our customers’ needs and wants
Under promise and over deliver

P – Partnering and Collaboration
Working together as a team to achieve a win-win result
Helping a colleague when they are under pressure
Demonstrating awareness of how your own behaviour affects others

E – Set clear Expectations
Making sure you are clear about what is expected and why
Taking responsibility for understanding what expectations are placed on you
Holding each other to account for their actions

C – Consideration towards others
Concentrate on effectiveness rather than hours spent at work
Emphasise the importance of balance by making time for it yourself
Thank people when they give their personal time for work

T - Trust
Do what you say you’re going to do, when you say you’re going to do it
Admit when you have made a mistake or will be late delivering a task or project
Be honest if you do not understand what is being asked of you
Always maintain a positive attitude to business decisions, even when you may not agree

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