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Terms & Conditions
Plumbing World are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link at the top of the page.
Our Contact details:
Unit 4 Blackheath Trading Estate
Telephone: 0121 559 2525
Fax: 0121 559 2502
Email: [email protected]
VAT Registration Number: 660988394
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' at the top of the page and you will be asked for a few details that we need to be able to complete the order.
Please note prices at our counter may not be the same as the online prices.
We accept credit card payments, PayPal and bank transfers.
Please note: All pictures are for representation purposes only. All dimensions provided are approximate and are subject to manufacturers tolerances.
We accept Visa and MasterCard as well as other major Debit Cards. Due to new fraud prevention legislation we have to charge cards immediately. Our definition of ready to ship may be having given a supplier or manufacturer instructions to deliver directly to you. You are given the chance to enter your credit card details into our secure payment gateway with SagePay. Your details are not displayed to either us or SagePay, only to the banks for the purpose of completing the transaction.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice and take payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We strongly advise you do not arrange to have a product installed until it has arrived and has been checked. We will not be liable for any costs incurred in this way.
Under the Consumer Contracts Regulations 2013; Item(s) that are made to a customer’s specifications (but not standard upgrades or variations) cannot be cancelled once ordered so you will be subject to the full charge once the order is placed.
We will normally send your order to you in 2 business days and many will be shipped within 24 hours. You will be informed of any delays. Some products have longer delivery times; please check the delivery tab on the product for the estimated delivery timescale. Your signature accepting the item from our delivering courier is deemed as sufficient proof of delivery.
It is the responsibility of the customer to check the goods upon delivery before signing for them. Signing for the items confirms they were received in good condition and undamaged. If there is any sign of damage please sign as "damaged" and report to us on the day of the delivery - claims for damage will not otherwise be accepted by our courier. You must inform us of any discrepancies whatsoever within 24 hours of delivery.
Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curbside / ground floor only. No responsibility can be accepted for any claims once the item is fitted. All responsibility of the goods lies with the buyer once the item has been signed for. We do not cover for consequential loss, labour or courier / transport costs.
If there is visible damage to any item we ask you provide photographs of the damage to our customer service team as soon as possible ([email protected]). Our team will assess the damage to ascertain the best solution as soon as possible.
If you have ordered a pallet item and there are access restrictions around your address, please inform us immediately as we may need to make special arrangements. If we are not contacted, and the delivery cannot be made due to poor access, you will be liable for a redelivery charge to bring the delivery out again on a smaller vehicle. These are terms of sale.
For More information see our Delivery Information page.
All of our products are offered to you on a payment with order basis. We will only accept your order if it is accompanied by payment in full. Payment can be made by most credit cards, debit cards, Paypal or by Bank Transfer. This does not apply if you have a credit account with us.
If your item is not in stock, we will then back order for you. You will always be emailed with the option to cancel your order, if you would rather not wait, then a full refund for the items cancelled will be arranged.
By default the prices displayed on our website include VAT. There is a "Tax Switch" at the top of the page that allows you to switch prices to exclude tax if required.
Credit Card Security
When the order is placed at our website, credit card numbers are taken by SagePay via a secure encrypted connection, they are never visible to us or them, only to the banks for the purpose of making the transaction.
If for any reason you are not 100% satisfied with any product we provide just send it back, any time within 14 days of the delivery date and we will be happy to refund you the cost of the product in full.
This is in addition to the excellent manufacturers guarantees, and of course does not affect your statutory rights in any way.
To qualify for this guarantee goods must be returned in accordance with our returns terms, must be unused and in re-saleable condition.
We at Plumbing World are totally committed to protecting your privacy. We comply with the principles of the EU GDPR (General Data Protection Regulation), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.
If you believe that the goods you have purchased are defective at any time please report this as soon as possible to the relevant manufacturers customer services. If the goods are within the manufacturers guarantee period they will arrange to replace or repair the goods as per the manufactures guarantee. It may be necessary to inspect the goods in your home prior to replacement. More information can be found on our Returns Information page. Should manufacturers charge a restocking charge we will have to pass this on and deduct it from the credit.
We try our utmost through our customer support line and website to ensure you have all the information to make the right purchase. If you feel you need advice before purchasing please don't hesitate to contact us.
For all non-faulty goods, customers must advise us of the intent to return the product(s) within 14 days, starting from day after you receive your goods. We must receive written confirmation of your intention to return your order and provide confirmation before goods can be returned. As confirmation we will provide a returns form, which should be returned with the goods. Failure to inform us prior to returning items or failure to include the provided returns form may lead to refusal of the goods upon arrival at our warehouse. We ask all goods are returned safely in their original packaging and in the same condition as per originally delivered. Plumbing World reserves the right to refuse returns where packaging is damaged or defaced, which therefore renders product unsuitable for resale.
As per the Distance Selling Regulations and the Consumer Contracts Regulations 2014, it is the responsibility of you as the customer to return the item(s) at your cost, and to ensure they reach us in good condition. For large items a courier company of your choice should be used, we cannot recommend any carriers. Please note, full shipping costs are chargeable to the consumer, Plumbing World do not cover the return shipping costs. You will be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. We also recommend that you take photographs for your records prior to returning your item(s) to us.
Once the goods have arrived back with us and have been inspected to our satisfaction, a full credit will be issued less any applicable fees.
In the unlikely event that you are not satisfied with the purchase or a particular product in your order because it has a fault you have the right to cancel your order or have the issue rectified by us provided we are notified within 30 days of the date you purchased the item(s).
Please Note: This does not affect your obligation to check goods for damage upon delivery. All goods that are signed for are deemed to have been in good condition and undamaged upon delivery unless otherwise stated on the note or we are informed within 48 hours of your delivery. Your signature will be retained as proof that the goods were undamaged upon arrival. This does not affect your statutory rights.
Once an item has been fitted it is covered under the manufacturer’s warranty and any issues will be handled by them directly. We can provide applicable contact and procedure information on request.
Further Terms and Conditions
All orders are subject to the full terms set out on our Terms and Conditions page. Where there is any conflict between what is stated above and what is stated in our full Terms and Conditions, the contents of this page will apply.