Plumbing World Privacy Policy

We take privacy seriously

We kindly ask that you take a short moment to review our privacy policy. It might not be the most gripping web content you read today, but it outlines exactly how your personal information is gathered and used.

Our website is protected by HTTPS encryption, meaning the data exchanged between your browser and our site is secure and unreadable to outsiders.

If everything looks fine to you, feel free to continue browsing our range of plumbing, heating and bathroom products. By staying on and using our site, we will take it that you have read, understood and accepted the contents of our privacy policy.

This privacy policy should be read in conjunction with our Terms & Conditions. These outline the rules for using our website including purchasing goods, returns, cancellations, pricing, and disclaimers.

GDPR compliance

To reflect current UK data protection laws, Plumbing World has revised its privacy policy in accordance with the UK General Data Protection Regulation (GDPR), which has applied since 25 May 2018. This legislation aims to safeguard personal information and uphold digital privacy rights.

Collection of sensitive personal data

Under GDPR, certain types of personal information are considered "sensitive", such as details about health, religious beliefs, or ethnic background.

Plumbing World does not intentionally gather or handle any data that falls within these sensitive categories.

Why we collect your data

By using our website while your browser is set to allow cookies, you are consenting to Plumbing World collecting certain user data. Rest assured, this information is only used appropriately.

We use these details to complete your transactions and to make your experience on our site more relevant to your needs. Your information is only shared with third parties directly involved in fulfilling your purchase.

The information we hold may include:

Your name
Address
Phone number
Email address
Other information necessary for processing your order

All information we collect is handled in line with our internal data protection protocols. Should we need to transfer any personal data beyond the European Economic Area (EEA), we will request your permission beforehand.

We only share your information with outside parties when required by law (such as official authorities) or where necessary for fulfilling your order, for example, sharing your delivery details with the courier service. The information we collect through our site may be used to:

1. 1) Process and dispatch customer orders
2. 2) Respond to questions and provide pricing
3. 3) Pass on delivery information to our logistics partners only

For further information, read our delivery information page.

We also gather data to help us understand how visitors interact with our website. This allows us to make updates and changes that enhance your browsing experience. Be assured that none of your personal details will be shared with external marketing companies. Your information stays secure with Plumbing World.

Understanding how cookies work

Cookies are small files saved within your internet browser to help websites remember your activity. These bits of data track how you interact with a website and store certain preferences. Some cookies are temporary and disappear when your browser is closed, while others remain for future sessions. If you wish to remove them, you can do so via your browser settings.

We use cookies mainly to recognise returning users and gather basic insights into how people use our website. This helps us improve how our website functions and make it more useful to you. Cookies also remember what you add to your shopping basket, so your purchase process runs smoothly.

Controlling cookies in your browser

Most web browsers are preset to allow cookies from our site. However, if you would rather not allow them, you can update your browser's privacy settings to block cookies.

This prevents the site from collecting personal details while you browse. If you are unsure how to do this, use the help section of your chosen browser for step-by-step instructions. You can also set it to alert you whenever a site tries to use a cookie and remove any stored cookies manually at any time.

Please note, disabling cookies may limit certain features on our website. For example, you may be unable to keep items in your basket or complete a purchase if cookies are switched off.

Tracking tools for website performance

To better understand how visitors use our site, we make use of services like Google Analytics. This tool collects data via cookies to help us study browsing patterns and see how people interact with different pages. We may also make use of additional tracking tools such as Optimizely, which gives us extra insight by testing variations of our pages. This helps us identify which layouts or features work best and allows us to continually refine the experience for our users.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Promotional tracking technologies

We use advertising features provided by platforms such as Facebook, Google and Bing to show ads to those who have previously visited our website. These tools use cookies to recognise past visitors and may show you Plumbing World adverts while you browse other websites or use partner services. Although we cannot access any personal details, these platforms may tailor ads based on your browsing activity. If you would rather not be included in these campaigns, you can opt out by visiting the Network Advertising Initiative opt-out website.

Getting in touch with Plumbing World

We make every effort to offer a secure and safe way for our customers to communicate with us online. While we do everything possible to keep your details protected, you should only provide personal information at your own risk. Any data submitted will be kept confidential and held securely until no longer needed.

Details you share with us will be used solely to respond to your enquiries, suggest relevant products, or complete any purchases you make through our site. If you agree, we may add your email to our mailing list, but rest assured, your information will never be passed to outside organisations without your clear permission.

For any concerns or further information about this policy, please feel free to get in touch using the contact options below.

By mail:

Plumbing World

Unit 4 Blackheath Trading Estate, Cakemore Road, Rowley Regis, West Midlands, B65 0QN

Telephone: 0121 508 9987

Email: [email protected]

Your right to access personal data

You are entitled by law to request access to the personal information we hold about you, known as a subject access request. To process this, we will require confirmation of your identity. You can submit this request using any of the contact details previously provided. The first request is free of charge, but subsequent requests may incur a one-time fee of £10, payable beforehand. We will promptly correct any errors or erase data where feasible at no cost once your request is received.

External websites

Occasionally, our website or blog may include links to third-party sites. Please be aware that these external websites operate under their own privacy regulations. Before accessing any of these links, it is important that you review their privacy statements carefully. Plumbing World accepts no responsibility for any loss, damage, or actions resulting from your visit to these sites after leaving our platform. Since their privacy policies differ from ours, we recommend you familiarise yourself with them prior to sharing any personal information.

Updates to our privacy policy

We reserve the right to update this privacy policy at our own discretion and without prior warning. We therefore recommend that you read our privacy policy regularly when you visit our site. We assume that any changes which come into effect in the revised privacy policy you have agreed to.

A big thank you for taking the time to read through our privacy policy. If you have any questions, please don’t hesitate to contact us on 0121 508 9987 or send an email to [email protected].

This Privacy Policy was last updated on 9th January 2026.