Shopping with us
Help & Advice
We take privacy seriously
Our website is HTTPS enabled which ensures computer generated code is encrypted, preventing intruders from understanding communications between our website and your browser.
Collection of sensitive personal data
GDPR specifies a number of personal data categories, which it classes as “sensitive”, e.g. health information, ethnic origin or religion, etc.
The Plumbing World website does not knowingly process or collect any sensitive personal data.
Why we collect your data
When you visit our website with your browser settings adjusted to accept cookies, you accept that Plumbing World will collect data from you (the web user) but don’t worry – it’s not for anything untoward.
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.
The information we hold may include:
Other information necessary for processing your order
This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.
Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so or in order to make your delivery (e.g. information required by the courier to make your delivery). Data collected by this site is used to:
- Take and fulfil customer orders
- Answer queries and provide quotations
- Only disclose information to third-parties for goods delivery purposes
Another reason we collect data from you is so that we can learn more about how you interact with our website. This information enables us to make big improvements to the Plumbing World Website, so you can benefit from a better user experience. We can confirm here that any data collected will not be shared with any external organisations, your data is safe with us!
How we collect data: Cookies
Blocking cookie usage
It’s more than likely that your web browser is already set up to accept cookies from the Plumbing World website but if you’re not happy with that, you will need to go into your browser’s security settings and block cookie usage. This means that you don’t have to submit any personal data when visiting our website. Visiting the help feature of any internet browser will provide instructions about how you can block cookies. Also if you prefer, you can receive notifications as each new cookie is requested. In addition, previously added cookies can be disabled or deleted manually.
We do ask you to bear in mind that if you don’t want our cookies, parts of our website may not be accessible or function as intended and you won’t be able to store your basket contents and make a purchase.
Web analytics tools
Plumbing World also uses Google Analytics (a piece of software that uses cookie tracking) to monitor visitors’ behaviour and find out how they are using our website, so that we can work hard to analyse website usage and improve the user experience. We sometimes use tools such as Optimizely, which provide specialist web analytics to supplement Google Analytics and show how users proceed through our website. Optimizely provides us with information on how users interact with different versions of our web pages so that we can see which version you find the easiest to use.
Plumbing World remarket to visitors of our site using Facebook, Bing and Google remarketing services. When cookie enabled visitors arrive at our site, cookies are stored for Facebook, Bing and Google remarketing purposes. Although your personal data is hidden from us, Facebook, Bing and Google may display advertising for Plumbing World products when you visit their sites and associated networks in the future. Users wishing, can opt out of remarketing using the Network Advertising Initiative opt out page.
Communicating with Plumbing World
We take every possible measure to protect our web users and ensure they are provided with a secured method of communication. We do however ask that you share personal details through our website at your own discretion. Any information you send us will remain private and be stored securely until it is no longer required. Plumbing World will only ever use the information you have provided us to answer your queries and provide recommendations for suitable products we offer as well as to process any orders that you place with us. With your permission, we may also subscribe you to our newsletter, but we will never pass your information onto third parties, without first getting your consent.
Unit 4 Blackheath Trading Estate, Cakemore Road, Rowley Regis, West Midlands, B65 0QN
Telephone: 0121 508 9987
Access to your personal information we hold
You have a legal right to access personal information we hold about you, this is called a subject access request. In order to fulfil your request, we will need you to verify your identity. This request can be made through any of the contact methods above and is provided at no cost for the first request. Additional requests may be subject to a one-off fee of £10 (payable in advance). We will delete information (where possible) or correct any inaccuracies at no charge as soon as you make the request
From time to time we are likely to feature external links on our website or in our blog posts. Please keep in mind that these external sites will be governed by their own privacy policies. If you plan on visiting any of these links, please make sure you read through their privacy policies first. Plumbing World cannot be held liable for any consequential losses and damages caused or action taken by external websites following a click-through from our site. These websites will have different privacy policies to those of Plumbing World, and so we would advise that you read these policies before submitting any type of personal data.