If you believe that the goods you have purchased are defective at any time please report this as soon as possible to the relevant manufacturers customer services. If the goods are within the manufacturers guarantee period they will arrange to replace or repair the goods as per the manufactures guarantee. It may be necessary to inspect the goods in your home prior to replacement. Should manufacturers charge a restocking charge on made to order or specially ordered item, we will have to pass this on and deduct it from the credit.
We try our utmost through our customer support line and website to ensure you have all the information to make the right purchase. If you feel you need advice before purchasing please don't hesitate to contact us.
For all non-faulty goods, customers must advise us of the intent to return the product(s) within 14 days, starting from day after you receive your goods. We must receive written confirmation of your intention to return your order and provide confirmation before goods can be returned. Failure to inform us prior to returning items may lead to refusal of the good upon arrival at our warehouse. We ask all goods are returned safely in their original packaging and in the same condition as per originally delivered. Plumbing World reserves the right to refuse returns where packaging is damaged or defaced, which therefore renders product unsuitable for resale.
As per the Distance Selling Regulations and the Consumer Contracts Regulations 2014, it is the responsibility of you as the customer to return the item(s) at your cost, and to ensure they reach us in good condition. For large items a courier company of your choice should be used, we can provide details of the one we use if you require assistance. You will be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. We also recommend that you take photographs for your records prior to returning your item(s) to us.
Once the goods have arrived back with us and have been inspected to our satisfaction, a full credit will be issued less any applicable fees.
In the unlikely event that you are not satisfied with the purchase or a particular product in your order because it has a fault you have the right to cancel your order or have the issue rectified by us provided we are notified within 30 days of the date you purchased the item(s).
Please Note: This does not affect your obligation to check goods for damage upon delivery. All goods that are signed for are deemed to have been in good condition and undamaged upon delivery unless otherwise stated on the note or we are informed within 48 hours of your delivery. Your signature will be retained as proof that the goods were undamaged upon arrival. This does not affect your statutory rights.
Once an item has been fitted it is covered under the manufacturer’s warranty and any issues will be handled by them directly. We can provide applicable contact and procedure information on request.