  This web site is owned and operated by Plumbing World who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Plumbing World 44 Masters Lane Halesowen West Midlands B62 9HL United Kingdom Phone: 0121 559 2525 Fax: 0121 559 2502 Email: adam [at] plumbingworld [dot] co [dot] uk VAT Registration Number 660988394 Company number: 2750438 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept orders on Approved Credit Accounts or COD (Cash on delivery or Cash or Card before delivery). We offer a discount to people paying COD. Please note all pictures are for representation purposes only. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice and take payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. We strongly advise you do not arrange to have a product installed until it has arrived and has been checked. |
| Shipping And Handling We currently offer a FREE delivery service on all orders to areas throughout the West Midlands. Our standard delivery uses our own transport. It is the responsibility of the customer to check the goods upon delivery before signing for them. Signing for them accepts they were received in good condition and undamaged. If there is any sign of damage please sign as "damaged" and report to us within 48 hours - claims for damage will not otherwise be accepted. You must inform us of any discrepancies whatsoever within 48 hours of delivery. Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curbside / ground floor only. No responsibility can be accepted for any claims once the item is fitted. All responsibility of the goods lies with the buyer once the item has been received. We do not cover for consequential loss, labour or courier / transport costs. These are terms of sale. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you within 2 business days and many are despatched within 24 hours. Your signature on our delivery note provides sufficient proof of delivery. |
| Back Orders If your item is not in stock, we will back order for you. If you would rather cancel the balance please contact us. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. If for any reason you are not 100% satisfied with any product we provide just send it back, any time within 14 days of the delivery date and we will be happy to refund you the cost of the product in full. This is in addition to the excellent manufacturers guarantees, and of course does not affect your statutory rights in any way. To qualify for this guarantee goods must be returned in accordance with our returns terms, must be unused and in re-saleable condition. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0121 559 2525 or fax us on 0121 559 2502 or write to us at 44 Masters Lane Halesowen West Midlands B62 9HL United Kingdom |
| Privacy Policy Plumbing World do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. Any goods returned should be in re-saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Further Terms To be incorporated in any contract between the Buyer and the Seller. 1. Unless otherwise agreed in writing by the seller, these conditions shall override any terms and conditions stipulated, incorporated or referred to by the Buyer whether in the order or in any negotiations. 2. All quotations and / or prices shown in the seller's price lists are subject to withdrawal in whole or in part, without notice. Any quotation made by the seller (or reference to its price list) shall be construed as an invitation to treat and no binding contract shall exist between the seller and the buyer until the seller shall have accepted the buyers order for goods which order shall be construed as an offer by the buyer to purchase goods. 3. Damage, shortage and pilferage in transit must be reported to the seller in writing within 3 days after delivery of the goods to enable the necessary claim to be made to the carrier. In case of breakages the Buyer must retain the damaged goods and packing material for inspection. In case of non-delivery within 14 days of date of despatch or in the case or exports within 7 days of anticipated delivery the seller must be advised immediately. If the Buyer's non-compliance with the above causes any subsequent claim to be refused by the carriers, the entire loss shall be bone by the buyer. 4. The buyer shall inspect and test the goods immediately upon delivery and shall within 14 days of such delivery give notice in writing to the seller of any matter or thing by reason whereof the buyer alleges that the goods are not in accordance with the contract whether as to quality or otherwise. If no such notice is served by the buyer upon the seller the goods shall be deemed to be in accordance with the contract in all respects and the Buyer shall be deemed to have accepted them. 5. Risk in the goods shall pass to the Buyer upon delivery but title to the goods shall only pass to the Buyer when all sums owing to the seller by the Buyer whether under this contract or any other contract have been paid by the Buyer or until the Seller serves a written notice upon the Buyer specifying that title thereto has passed whichever shall be the sooner. 6. Until title has passed aforesaid:- (a) The Buyer must store the goods in such a way that they are clearly the goods of the Seller. (b) The Buyer shall be entitled to sell the goods and pass the property in the same to third parties in the normal course of business until otherwise notified by the Seller or until the happening of any of the events set out in sub-paragraph (g) below, but any such resale shall be deemed to have been effected by the Buyer as agent of the Seller and the Buyer shall be under a fiduciary duty to the Seller to forthwith account to the Seller for the sale proceeds up to the amount them outstanding to the Seller whether under this contract or any other contract. (c) The Buyer shall be entitled in the normal course of business until otherwise notified by the Seller or until the happening of any of the events set out in sub-paragraph (g) below to convert the goods into other products or to admix the goods with other goods to make other products but the ownership of the Sellers goods shall remain with the Seller and the Buyer shall until sale of the same hold the other products as bailee and agent for the seller as surely for all sums owing to the Seller Whether under this contact or any other contract have been paid. (d) The Buyer shall further be entitled to sell such products and pass the property in the same to third parties in the course of the business and until otherwise notified by the seller or the happening of any of the events set out in sub-paragraph (g) below but in such even the proceeds of sale and /or the claims for such proceeds up to the amount then outstanding to the Seller whether under this contract or any other contract will be held by the buyer as bailee and agent for the Seller and the Buyer shall be under a fiduciary duty to forthwith account to the Seller for such proceeds of sale. (e) The Seller shall be entitled at any time while any monies under any contract are outstanding to notify the Buyer of its intentions to re-take possession of its goods. (f) On receipt of notice from the Seller or on the happening of any of the events set out under sub-paragraph (g) below the Buyers authority to sell the Sellers goods and/ or to convert the goods into the other products and / or to sell such products shall be withdrawn and all proceeds of sale up to the amount outstanding to the Seller whether under this contract or any other contract received by the Buyer from sales made prior to the withdrawal of authority shall be paid by the Buyer into a bank account separate from all other monies of the Buyer and held in such account on behalf of the seller. Further all goods or products of the Seller shall be immediately delivered to the Seller, and the Seller by his servants or agents shall have the right during normal business hours to enter upon the land or buildings of the Buyer to take possession of its goods. (g) The event herein before referred to are:- (i) any notice to the Buyer that a Receiver or Manager is to be or has been appointed (ii) any notice to the Buyer that a petition to wind up the Buyer is to be or has been presented or any notice of a resolution to wind up the Buyer (save for the purpose of reconstruction of amalgamation) (iii) any decision by the Buyer and the Buyer intends to make an arrangement with its creditors (iv) any act of bankruptcy as defined by section 1 of the Bankruptcy Act 1940 7. Unless otherwise stated separately in writing by the Seller payment shall be due 30 days after the date delivery. (a) Payment shall be due whether or not title in the goods has passed by virtue of paragraph 5 and the Seller shall accordingly be entitled to sue for the price once the same in due even if title in the goods have not passed. (b) If the Buyer delays in making payment, which is due, the Seller may postpone the fulfilment of its own obligations until such payment is made (c) Notwithstanding that part of the goods delivered under contract may be subject of a notice under paragraph 4 above the Buyer shall not be entitled to delay payment for any goods not so affected. 8. In respect of goods the Seller makes no representation warranty condition or guarantee express or implied statutory or otherwise that they are fit for any purpose whatsoever irrespective of any information given to the Seller as to the intended use of the goods. Except as providing by section 12 of the Sale of goods Act 1979 the Seller accepts no liability whatsoever for the breach of any representation, warranty or condition expressed or implied statutory or otherwise in respect of the goods which is hereby expressly excluded and shall not be liable either in contact or in tort for any loss or use of the goods is given in good faith but is for information only and shall not give rise to any legal obligation whatever on the part of the Seller. Whilst either: (a) Specifications and Technical Data mat be given about the goods or (b) Goods may be sold accordingly to sample or “as previously supplied” This should be regarded as typical and not exact. It is therefore necessary for the goods to be thoroughly inspected and tested within the context of the Buyers application immediately upon delivery. The Seller does not in any circumstances accept any responsibility for consequential of other loss caused by the goods varying from their specifications or from the failure of the Buyer to carry out necessary inspection and tests. 9. Since the goods can be used for a considerable number of purposes the Seller gives no warranty as to the fitness of the goods for any particular purpose. Nor does the Seller hold itself out as having any special skill or judgement in connection with the uses to which a particular Buyer may put the goods. 10. The Buyer hereby undertakes and agrees to indemnify the Seller and keep the Seller fully and effectually indemnified against all liabilities costs and expenses incurred by the seller as a result of any claims by any third party whether in contract or otherwise in respect of goods supplied by the Seller. 11. All information contained in any of the Sellers publications is given in good faith but without warranty of condition and the Seller accepts no liability for any loss or damage direct or indirect and howsoever occurring arising out of in connection of the same. 12. The Seller gives no warranty or condition express or implied in respect of the goods as to freedom from patent rights. 13. The seller will endeavour to supply the goods on or before the date specified but time shall not be of the essence and the Seller shall not be liable for any loss or damage direct or indirect arising out of the failure to deliver or delay in delivery howsoever arising. 14. In the event of any delay or interruption of work at the Sellers premises or the premises of their suppliers, agents or warehouses, or of any strike, lockout, trade dispute, fire, explosion, flood, accident to or breakdown of any plant or machinery, shortage of any material, labour or transport or any other cause whatsoever beyond the Sellers control adversely affecting or delaying the Sellers performance of any of its obligations under the contract. The Seller shall be entitled without any liability to suspend delivery wholly or in part to extend the time for delivery or, if performance of the contract becomes impossible or commercially unreasonable, to cancel the contract. 15. All contracts shall be governed and construed according to the Laws of England and any dispute arising out of or in connection with the same shall be submitted to the exclusive jurisdiction of the English Court. |